Assist clients via phone, chat, and video to resolve inquiries and support program needs.
Maintain strong customer relationships and resolve issues efficiently and professionally.
Support trainers and clients with program questions using strong communication skills.
Dog Academy provides customer support and training services for dog owners and trainers. They foster a collaborative and supportive team environment with a focus on making an impact helping dogs and owners.
Serve as primary clinician support contact for Ambience's AI documentation tools, resolving technical issues via Intercom and email with empathy.
Diagnose and fix complex platform, EHR integration, and user configuration issues, escalating as needed to Engineering and Product teams.
Build and maintain support resources, respond to on-call alerts, and contribute to reporting on CSAT, FCR, and handling times.
Ambience Healthcare builds an AI intelligence platform that restores humanity to healthcare by removing administrative burdens for providers. It is a fast-growing startup backed by top venture firms, ranked #1 in KLAS Research, and recognized by Fast Company and LinkedIn as a top startup in 2024 and 2025, with a high-ownership culture.
Provide exceptional customer support through email and phone, resolving inquiries and issues in a timely manner.
Support customers, end users, and restaurant partners across Sharebite's Group Orders and Passport product lines.
Troubleshoot and resolve real-time order issues, customer concerns, escalations, and complaints with a customer-first mindset.
Sharebite is a food ordering platform for companies to feed their employees, helping combat food insecurity by donating meals with every order. They have donated over 15 million meals and have been recognized as Inc. Magazine's Best in Business and Fast Company's Best Workplaces for Innovators.
Respond to client inquiries and provide timely, professional support
Coordinate scheduling, reservations, and service requests accurately
Maintain client records and ensure resolution of open requests
Aisles & Abroad is a company focused on the travel, hospitality, and event-related services. The company offers a supportive and collaborative team environment with flexible remote work and opportunities for growth.
Lead, coach, and develop the Customer Support team through hiring, training, and performance conversations.
Manage daily operations of support queues and handle complex escalated customer issues.
Monitor performance metrics using Zendesk and Sigma, identify trends, and drive data-informed improvements.
Practice Better is an all-in-one platform helping health and wellness practitioners run their businesses and care for their clients. Founded in 2016, we are a remote-first team of curious and empathetic people headquartered in Toronto, trusted by tens of thousands of practitioners across 70+ countries.
Serve as the first point of contact for brokers and policyholders, answering inquiries via live chat, email, and occasionally phone.
Educate customers about Coalition's products, including the online broker platform and cybersecurity platform for policyholders.
Collaborate cross-functionally with sales, security, insurance, and claims teams to route and resolve customer issues efficiently.
Coalition is the world's first provider of active insurance, preventing digital risks before they occur. Founded in 2017, the company combines comprehensive insurance coverage with innovative cybersecurity tools and has a remote-first, inclusive culture.
Provide timely responses to customer inquiries via phone and email, managing tickets and resolving issues.
Follow communication procedures and scripts to uphold the company's standard of care.
Answer questions about damage claims and escalate to management, prioritizing tickets effectively.
Take 5 Oil Change is a neighborhood oil change provider with over 35 years of experience, offering efficient service while customers stay in their vehicles. With a national presence and a strong internal promotion culture (over 90% of field leaders promoted from within), the company values friendly team members and growth.